By accessing or using this website, you agree to the terms of this Privacy Policy. We are committed to respecting the privacy of users entering this site and we recognize the importance of the responsible use of information collected on this site. The purpose of this policy therefore is to explain nature of the information we record and store about you and the way in which it is used. We reserve the right to alter the policy from time to time at our sole discretion.

Accuracy

We will do our best to maintain the accuracy of the personal information you supply to us. You have the right to access to see and correct your personal information at any time and if you wish to do so please e-mail Reaat Healthcare: info@reaatuae.ae or use form on our Contact Us page.

Sharing your Data

We will not pass, sell or rent your personally identifiable information to anyone. It used only by Reaat Medical Treatment Facilitation Services Co. L.L.C in communicating with you.

Opt Out of E-mails

If you do not wish to receive individual e-mails or general e-mails from Reaat Medical Healthcare, we invite you to 'Opt Out' using option available in the email sent to you which we will respect and adhere to.

Further Information

Our site may be linked to other relevant sites and where this is the case, this Privacy Policy will not apply to those other sites once you have entered them. We are not responsible for the content or the privacy practices of other sites.

Cookies

We may track your visit to our site by giving you a cookie when you enter. Cookies are pieces of information sent to your browser on a web server and stored on your computer's hard drive for record keeping purposes. We use Cookies to make visiting our site easier. Cookies cannot be used to obtain other information from your hard disk. Most browsers are initially set up to accept Cookies. If you prefer you can reset your browser either to notify you when you have received a Cookie or to refuse to accept Cookies.

Aggregate Data

In general, our service automatically gathers certain usage information about the numbers and frequency of visitors to our website. We only use such data as aggregate. This collected data helps us to determine how much our customers use parts of the site, so we can improve our site for your use.

IP Address

We may collect and track traffic by IP address. An IP address is a number assigned to your computer when you use your browser on the internet. We log this information, but this information is never linked to any personally identifying information. It is used to audit the number of visitors coming to our website.

Privacy Policy Changes

If we decide to change our Privacy Policy, we will post those changes here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.

Refund Policy

Reaat Medical Treatment Facilitation Services Co. L.L.C will facilitate a hassle-free online secured payment gateway registration facility wherein the users visiting Reaat Medical Healthcare's website can access the payment gateway /registration and can utilize the said services and make payments. Since most of the services offered under by Reaat Medical Treatment Facilitation Services Co. L.L.C are services in nature, there is no return of the services availed through REAAT Healthcare’ s website, but certain refund and cancellation policies apply which may differ or vary from time to time and also service to service.

Reaat Medical Treatment Facilitation Services Co. L.L.C will offer refunds purely on the basis of facts concerning an individual case. There will be no refunds for cancellations post a registration, unless sufficiently provided evidence for – mistaken denominations, factual errors, inaccurate payment deductions, duplicate payments or any other instance where refund is agreed by management.

Refunds if any will be made to the same card or account using which the payment was initially made and it will be processed only after verification of the account holders credentials. No cash or cheque refunds will be made under any circumstances.

  • Users cannot return the same order more than once.
  • Reaat Medical Treatment Facilitation Services Co. L.L.C shall not be responsible in case communication is not received by the customer due to incomplete contact details given by the individual.
  • Customers requesting serial or repeated refunds may be blocked to access the services provided on the website.
  • For claiming refund, the payee should provide valid invoice of the services paid & ID documents of the customer who is seeking refund so as to be able to get the refund.
  • No interest will be paid on refund

All refunds would be made in time frame of 14-21 days. Any query with respective agreed refund can be addressed to info@reaatuae.com citing the receipt number against which refund is requested for.

Reaat Medical Treatment Facilitation Services Co. L.L.C reserves the right to modify/change the policy without prior intimation/publication/prior information.

Type

Description of complaints related to service

Action

Billing concerns

Wrong billing

Refund – 100% refund of disproportionate bill amount

Delay in service

Delay

Refund or Repeat of the Service – As per the patient’s request

Not satisfied with our service

Unhappy after availing < 50% of service

Refund – 50% of bill amount

Not satisfied with our service

Unhappy after availing > 50% of service

Refund – 25% of bill amount

Discontinuation of service

Relocation – availed < 50% of service

Refund – 50% of bill amount

Discontinuation of service

Relocation – availed > 50% of service

Refund – 25% of bill amount

Discontinuation of service

Inability to continue service – availed < 50% of service

Refund – 50% of bill amount

Discontinuation of service

Inability to continue service – availed > 50% of service

Refund – 25% of bill amount

REFUND POLICY FOR HOME HEALTHCARE PACKAGES

Proportionate refund is given for the balance period in case the services have not been availed, this will be at the discretion of Reaat Medical Treatment Facilitation Services Co. L.L.C, if the cancellation is requested during the service period/tenure.

REFUND POLICY FOR TELE-CONSULTATION PACKAGES

  • If you cancel anytime prior to 48 hrs, patient deposit will be unused and available for future bookings or refunded as per patient/client preference
  • Late cancellations within 24-48 hours of your appointment time are charged a cancellation fee of 50% of the fee for your scheduled appointment type.
  • Cancellations made within 24 hours of your appointment time will be charged at the full consultation rate and no refund is applicable.

The mode of refund depends on the mode of payment used at the time of booking the service.

MODE OF REFUND


PCR Terms & Conditions

1. Your request for a SARS-CoV-2 PCR TEST is subject to the below advice, terms and conditions. Please read them carefully before placing your order or if your order has already been placed, please contact us immediately to discuss any issues or concerns.

2. Results are given by means of an official Laboratory report provided to youat the earliest opportunity. Results are given by either email sent to you confidentially or, whenever applicable, a file attachment uploaded to your secure patient portal at the earliest opportunity. Whenever possible we will contact you by phone also to give your result. Regrettably, REAAT MEDICAL cannot disclose results of any patient to a 3rd party (including relatives) other than a consenting adult. If you prefer us to share your results with someone else, please confirm this to us at the time of booking or visit.

3. REAAT MEDICAL does not accept bookings which, to the best of our knowledge, cannot be fulfilled timely, and we will always do our utmost best to understand, document and meet your required timescales. However, in certain cases, we may take your order and advise you of the risk. We kindly ask you that place your order at the earliest opportunity that allows us enough notice to process all the administration which are required to provide regulated COVID-19 tests.

4. REAAT MEDICAL runs its testing service under very strict processes to ensure all timescales are met, however no process is a 100% perfect, if you believe you haven't received any due document references or certificates for any purpose we kindly ask you to please contact us immediately so that we are aware and may ratify any issues which may have occurred.

5. As with any other tests, a small percentage of samples can be inconclusive for a number of reasons ranging from sample contamination, insufficient material, presence of blood, inadequate storage, or infections which are detected as similar to COVID, however inconclusive which do not allow the laboratory to provide a definite result, in the unlikely event that this happens, you understand and agree that you will need to re-take the test and the same charges will apply.

6. You understand that regardless of the notice given and whether you ordered online or by phone there are several steps we must take as REAAT MEDICALin order to understand your requirement, plan your test, register each test, assigning tracking numbers, completing the forms for PHE, preparing kits for dispatch, etc. which involve a significant amount of work on our part from the very moment we take your order so that we can produce results as quickly as possible for you. For this reason, if you have booked a test, should you decide to cancel a test after purchasing it for any reason, you will be given the option to 'freeze' your test and use it at a later occasion (unlimited date changes within 2 months, free of charge) or receive a partial refund.

7. Please note that travel and/or test requirements from local destinations may vary weekly or even daily, and there is conflicting information on the official information sites. It is critical that you check both with the destination authority and your airline to ensure you give us the exact requirements applicable to your trip, and we will base our planning on the requirements you provide us. Due to the constant variations we are unable to verify this on your behalf but will endeavor to share our best knowledge which should not be construed as that by under any circumstance.

8. Due to the specialized Covid-19 preparation required, appointments for sample collections require 24h for cancellation or changes to the appointment (48hrequired). If you miss your appointment or cancel/change outside this window, you will be required to book another visit and the same fees will apply. Occasionally it may be possible to re-arrange the time, so if you believe you are likely to be delayed, please contact us at the earliest opportunity by whatsapp/phone, not email.

9. By confirming your booking you acknowledge that it is your responsibility to check travel requirements carefully, as under no circumstance will REAAT MEDICAL be held responsible for missed flights or any losses incurred in connection with testing, including in the event of a positive or delayed result.

10. By engaging REAAT MEDICAL, you acknowledge that you understand and agree to the full terms above and that REAAT MEDICAL cannot be held liable for any losses related to your tests which are outside our control.

Please stay safe and, if travelling, have a safe journey.

Payment Mode

Refund Mode

Time

Credit Card/Debit Card/Net Banking

Refund will be processed to the same account used at the time of payment.

14-21 business days

Cash Payment

Bank transfer to the bank account specified by the customer.

 14-21 business days